Generations of Innovation for Laundries Worldwide
Tingue is a leading global supplier of high quality commercial laundry products and dedicated services. Family-owned and operated since its founding in 1902, Tingue has earned a golden reputation for integrity, loyalty and ingenuity spanning four generations of Tingue family leadership.
Built on roots as one of America’s largest felt manufacturers, Tingue is a product development pioneer with a long tradition of innovation. In the late 19th century, William J. Tingue and his brother John had developed the fine upholstery material that lined every luxurious Pullman passenger coach during the heyday of the railroads. Nearly all of the aprons, pads, covers, belts and accessories now keeping flatwork ironers running all over the world owe their existence to a Tingue innovation. The sling systems and molded plastic carts that have become essential for handling and transporting laundry were once Tingue product introductions. Today, the company focuses its research efforts on high quality products for flatwork ironers and other finishing equipment. Company engineers pride themselves on devising new approaches and product advances that solve maintenance troubles, extend ironer life, promote worker safety and boost productivity.
Yet little of this non-stop product development surge would be possible without the company’s renowned team of sales representatives. Recognized as experts in the field, Tingue sales professionals are often the first to uncover a troublesome maintenance issue in the laundry or recognize a change in the type or volume of material being processed that might require a new product to keep the ironer running as smoothly as possible. While companies in every industry reconsider the role of the sales person, Tingue remains a staunch advocate of its sales team and is fully committed to providing the personal, face to face customer service that only a knowledgeable sales person can offer. These dedicated sales people are not only skilled in assessing maintenance needs, but they are experts in specifying the ideal product for the process and they personally install their products to ensure it is done safely and properly. With more than 40 fully trained sales representatives on staff, Tingue is the only company capable of offering this level of personal service and expertise to laundries throughout the North American continent and the world.
A case study in the American entrepreneurial spirit
It was the year 1902 and Lillian Tingue was upset with the work she received from her local laundry. Her husband William J. Tingue, Jr., who was supplying fine quality felts to the piano and printing industries, realized the problem could be solved by installing his finer quality felts as padding on the laundry’s flatwork ironer. Tingue reasoned that if Mrs. Tingue was unhappy, then many other customers were probably just as unhappy. Tingue talked with the owner of the laundry and they agreed to test the fine quality Tingue felt paddings. Recognizing the market opportunity, he received the first order for “10 pads, White Felt” for the newly organized Tingue, Brown & Co. It was April 1, 1902. Thousands upon thousands of orders later, the Tingue operation still approaches each customer as a supplier of quality products and ideas that solve problems and create opportunities for increased customer profitability.